FAQ

PRODUCT INFORMATION

• How do I choose the right size of clothing?
• The product I want is nos longer available, what should I do?
• Are your photos contractual?
• How do I care for my products?
• I have a question about a product

CUSTOMER ACCOUNT

• How can I modify my customer account information?
• How do I create my customer account?
• Are my personal datas protected?
• How do I subscribe/unsubscribe to the newsletter?
• How do I reset my password?
• How do I create a wishlist?

ORDER

• How do I place an order on the website?
• What should I do if I get stuck at a stage?
• I haven't received an order confirmation email, what should I do ?
• Can I cancel or change my order once it has been confirmed?

PAYMENT

• What methods of payment are available?
• How do I use a promotional code?
• Are payments secure?
• How do I pay with a gift card?
• How to pay with loyalty cheques?
• Is it possible to order by phone?

See all 7 articles

SHIPPING

• What are the delivery methods and costs?
• What are the delivery times?
• How do I track my order?
• Can I pick up my order in a store?
• How long do I have to collect my order (excluding home delivery)?
• Can I change my delivery address?

See all 9 articles

RETURN AND REFUND

• How do I return an item and how long does it take?
• Can I return an item in a shop?
• Can I exchange an item purchased online?
• How are returned items refunded and how long does it take?
• I paid with a gift card, can I get my money back?

BIRTH AND GIFT LISTS

• How do I modify my list?
• How do I use my money pot?
• How do I close a list?